Refund policy

**Returns and refunds**

You may return physical goods within 14 days of receiving them, without giving a reason. To start a return, email info@vendmont.com with your order number before sending anything back. We will send you the return instructions and the return address.

The customer pays the cost of returning the goods.

We refund 100% of the price paid for the returned goods, including the standard delivery cost charged for the original order, to the payment method you used for the order. We make the refund without undue delay and no later than 14 days after we receive your notice of withdrawal (we may wait until we have received the goods back or you have shown proof of sending them). Goods should be returned complete and in the condition in which you received them; we may reduce the refund only for loss of value that results from handling beyond what is needed to check the goods, as permitted by law.

Your statutory rights for faulty or misdescribed goods remain unaffected.

Last updated: 8 September 2026

Current availability

Product availability is shown on the relevant product page and confirmed by checkout. A waitlist request or service enquiry is not a purchase and creates no charge.

Digital products

For a purchasable digital product, the product page explains the format, compatibility, delivery and licence before payment. If you are entitled to a statutory cancellation period, immediate digital supply during that period will begin only after the required express request and acknowledgement that beginning supply can affect or end the cancellation right. This does not remove legal remedies for content that is faulty, misdescribed, unavailable or not supplied with the promised functionality.

If a file cannot be accessed, contact us first so we can verify the order and re-send or restore access. Where repair or replacement is not possible within a reasonable time, any remedy required by applicable law—including a price reduction or refund—will be provided.

Physical goods

Physical products shown as available can be ordered where checkout accepts the delivery destination. To request a cancellation or return, email us with the order number before sending an item back. We will provide the instructions and return destination that apply to the order. Any applicable withdrawal period, return costs, exceptions and remedies are governed by the law that applies to the order. Mandatory rights for faulty or misdescribed goods remain unaffected.

Services

A public service enquiry is free. Any paid service will use a separate written scope containing its cancellation and refund terms, including the consequences of requesting work to start during any statutory cancellation period.

Requesting help

Email info@vendmont.com with the order number, product or service name, the problem and the remedy requested. Do not email payment-card details. We will acknowledge the request and explain the next step.