Refund policy

Last updated: 27 July 2026

Current availability

Paid digital products are currently shown as protected sales previews and physical products are not currently offered for sale. A preview, waitlist request or service enquiry is not a purchase and creates no charge.

Digital products

When digital checkout opens, the product page will explain the format, compatibility, delivery and licence before payment. If you are entitled to a statutory cancellation period, immediate digital supply during that period will begin only after the required express request and acknowledgement that beginning supply can affect or end the cancellation right. This does not remove legal remedies for content that is faulty, misdescribed, unavailable or not supplied with the promised functionality.

If a file cannot be accessed, contact us first so we can verify the order and re-send or restore access. Where repair or replacement is not possible within a reasonable time, any remedy required by applicable law—including a price reduction or refund—will be provided.

Physical goods

No physical goods are currently available. Before physical sales open, this policy will state the applicable withdrawal period, return address, return-cost rules, exceptions and instructions. Mandatory rights for faulty or misdescribed goods will remain unaffected.

Services

A public service enquiry is free. Any paid service will use a separate written scope containing its cancellation and refund terms, including the consequences of requesting work to start during any statutory cancellation period.

Requesting help

Email info@vendmont.com with the order number, product or service name, the problem and the remedy requested. Do not email payment-card details. We will acknowledge the request and explain the next step.